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Verified Sellers Code Of Conduct
As a valued Verified Seller, you play a vital role in maintaining a positive and trustworthy environment for all buyers. By adhering to this Code of Conduct, you are contributing to the overall success and reputation of our platform.
Please read and follow these guidelines:
1. Honest Representation and Descriptions:
Provide accurate and detailed product descriptions.
Use high-quality images that represent your products accurately.
Avoid using misleading or deceptive information.
2. Authentic Products:
Sell only genuine products that you have the right to sell.
Do not sell counterfeit, fake, or unauthorized items.
3. Competitive Pricing:
Set fair and competitive prices for your products.
Avoid price gouging or unjustified price hikes.
4. Customer Service Excellence:
Respond promptly and professionally to customer inquiries and concerns.
Provide clear communication regarding shipping, tracking, and delivery times.
Our internal messaging system allows Sellers to interact directly with their customers, ensuring safe and consistent communication between them. This system offers option for text, images and videos attachment. Sellers are not allowed to reach out to their customers externally through channels like WhatsApp or email.
5. Timely Order Fulfillment:
Fulfill orders promptly according to the stated processing times.
Notify customers promptly if any delays are expected.
6. Accurate Shipping Information:
Provide accurate shipping details, including tracking numbers and estimated delivery dates.
Choose appropriate shipping methods to ensure safe and timely delivery.
7. Transparent Policies:
Clearly state your return, exchange, and refund policies, as long as they meet the minimum requirements of the Verified Sellers Program.
Honor these policies in a fair and consistent manner.
8. Privacy and Data Protection:
Handle customer data and information responsibly and in compliance with relevant laws.
Protect customer privacy and do not misuse their information.
9. Collaboration and Positive Interaction:
Engage in respectful and professional communication with customers and platform administrators.
Avoid any form of harassment, discrimination, or abusive behavior.
You agree that you will not, directly or indirectly, make or ratify any defamatory comments or remarks as defined by law, in writing, orally or electronically, about Opal Auctions, Gem Rock Auctions, Jewelry Auctioned, Coins Auctioned or Treasures Auctions and their respective products and services.
Verified Sellers are able to share images and videos of their items through our internal messaging system if customers request additional photos or videos to confirm the quality and/or accuracy of the items they wish to purchase.
Verified Sellers are not allowed to provide these images and/or videos via other methods, such as email or WhatsApp. This policy is in place to ensure a consistent buying experience within the marketplace, where customers can feel supported by the Verified Sellers.
Customers are not permitted to contact Verified Sellers via email or WhatsApp to discuss the accuracy of the items they've received, including sending photos and videos of those items. Customers must discuss these matters through our internal messaging system.
10. Compliance with Laws and Regulations:
Adhere to all local, national, and international laws and regulations applicable.
Ensure your products meet safety and quality standards.
11. Account Integrity:
Maintain only one seller account and do not engage in fraudulent activities.
Do not manipulate reviews, ratings, or other platform features.
12. Reporting Violations:
Promptly report any violations of this Code of Conduct, suspicious activity, or inappropriate behavior to the platform administrators.
13. Continuous Improvement:
Strive for continuous improvement in your products, customer service, and business practices.
Actively check feedback from customers to enhance your offers.
Failure to adhere to this Code of Conduct may result in various consequences, including warnings, temporary suspension, or permanent removal from the platform. We value your commitment to maintaining a safe, trustworthy, and vibrant online marketplace community.
Thank you for being a responsible and conscientious seller.
Selling Policies & Listing Guide
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