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SHIPPING TERMS AND CONDITIONS 2:1 WE PREFER AND RECOMMEND DHL COURIER SERVICE. All shipping by DHL Courier is more secure and reliable because all items sold mainly gemstone and jewelry category. 2:2 PARCEL LOST: We will only refund accordingly to DHL compensation paid. Will provide proof letter from DHL regarding amount of compensation.  2:3 Buyer pays the responsible to track and trace parcel by own responsibility. Will provide tracking number at both Paypal and website once item been shipped.  2:4 Buyer need to responsible for own country Custom Tax if applicable. ESPECIALLY EUROPE BUYERS, PLEASE BEWARE OF YOU HAVE TO PAY FOR YOUR COUNTRY VAT FOR IMPORT.  2:5 We do not responsible on parcel delayed due to randomly pick by custom for checking.  2:6 Buyer have to top up additional ship charge of $20 on shipping address that are out of DHL normal charges area. 2:7 BUYERS PAY FULL RESPONSIBLE ON NORMAL REGISTERED PARCEL. Example: Parcel Lost, Parcel Damage and Parcel Delayed. 2:8 Our responsibility only is pack and ship all registered parcels to local postal company, which we can track parcels only at final domestic post destination from our country. 2:9 Buyers NEED TO TRACK own parcel status once order updated as shipped to avoid parcel lost, parcel delayed or parcel returned due to unclaimed. 2:10 Buyer need to responsible for own country Custom Tax if applicable.